FREQUENTLY ASKED QUESTIONS

WHAT IS A VIRTUAL EXECUTIVE ASSISTANT?

A Virtual Executive Assistant (VEA) is an independent contractor who helps take care of the administrative and technical side of your business or personal life. A VEA assists you or your business on a contractual basis from a remote location.

WHAT ARE THE BENEFITS OF A EA?

Hiring Wise Walk Virtual Solutions can eliminate your time spent hiring and managing another employee, boost customer satisfaction, increase your productivity, and elevate your professional image.

WHAT KIND OF WORK CAN MY VIRTUAL EXECUTIVE ASSISTANT DO?

Some examples of common tasks include:

  • Administrative tasks such as uploading content to websites; proofreading material that you've written; managing forms and documents; managing your email, chat, and telephone communication channels; paying bills; following up on projects with other contractors; research; light desktop publishing, HR etc.

  • Marketing tasks such as blogging; article writing and distribution; ezine writing and distribution; social media management; social bookmarking; account creation and management at forums, social networking sites, etc.

  • Customer service tasks such as monitoring and responding to email, chat, and telephone calls; following up with clients who have ordered; tracking purchases via tracking numbers; order fulfillment; basic problem solving and troubleshooting, etc.

  • Sales tasks such as basic lead generation; prospect qualification; customer and competitor research; objection handling; order fulfillment; follow-up; cross-selling, etc.

  • Management tasks such as project management; calendar and scheduling management; email management; customer relationship management; HR, delegation management, etc.

CAN MY VIRTUAL EXECUTIVE ASSISTANT WORK ON HOLIDAYS, WEEKENDS, OR AFTER-HOURS?

Yes, here at Wise Walk Virtual Solutions we put our clients first. If our client has a project that has a due date that falls on the weekend, a holiday, or after-hours we will still get the job done.

HOW WOULD I BE BILLED?

Wise Walk Virtual Solutions offers several pricing plans for client use. 

We have hourly/monthly rates, project rates and retainer rates - whatever suits your needs best. Our prices are among the most reasonable in the industry.

 

Our rates depend on a variety of factors. We base our rates on the number of staff we need for your project, the required staff skill level, the length of time, the complexity of the task, and any advanced materials we need to complete your project.